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Rev Ops

Why 40% of your email activity never makes it into your CRM

By Varun Bagrodia·Feb 2026·4 min read

Most CRM email tracking depends on reps remembering to BCC a shared inbox. That dependency creates a 40–60% gap in your data. Here's how we closed it entirely using the data your CRM is already collecting — no behavior change required from the team.

What's covered

  • The difference between 'Last Contacted' and 'Last Engagement Date'
  • Reducing webhook volume by 97% with upstream CRM filters
  • Extracting deal IDs from email bodies and PDF attachments

Tools used

HubSpotn8nGmailGoogle Sheets

> coming soon

Full write-up is in progress. Check back soon for the detailed walkthrough.