AI for property managers that picks up every maintenance call.
Home Relay is our AI voice agent for property maintenance. It answers the tenant's call, files a categorised, prioritised ticket and assigns a technician. Talk to it here.
Talk to Angie, Home Relay's voice agent
- Every call answered, nights and weekends included
- 24/7
- Average time to dispatch a technician
- < 60 sec
- Missed maintenance calls
- 0
From the call to the technician.
Built and running today. Nothing on this list is a roadmap item.
- The tenant calls
Each property has its own number. The call is on record from the first second, at any hour.
- The agent asks
Name, unit, callback number, what is wrong and how urgent it is. Emergency is the top of four priority levels, and it changes who gets alerted.
- Low
- Medium
- High
- Emergency
- A ticket is filed
In one of nine categories, with the call's summary, transcript and recording beside it. A problem that fits none goes under Other.
- HVAC
- Plumbing
- Electrical
- Appliance
- Lockout
- Pest control
- Structural
- Landscaping
- Other
- A technician is matched
By property, then specialty, then workload. On-call technicians go first in an emergency, and the property manager sees the job at once.
AI for the rest of the work.
Home Relay is one agent, built for one job. We build custom agents and automations around how your team runs, inside the software you already use.
- Custom AI agentsVoice, chat and decision-making agents that read a request, decide the next step and act inside your systems. Home Relay is one we built for ourselves.
- AI automationWorkflows that run inside the tools you already pay for, so the same information is not typed into three places by hand.
- Custom internal toolsA tool built around how your team already works, when off-the-shelf software makes you bend your process to fit it.
More on Home Relay.
- Home Relay, in fullA sample call that plays itself, the three portals, and everything one call turns into.
- homerelay.aiThe product's own site. (opens in a new tab)
- AI voice agents for property managementHow a voice agent handles a maintenance call, and how it compares to voicemail and an answering service.
What property managers ask us.
What does Home Relay do when a tenant calls?
It answers, asks for the tenant's name, unit, callback number, what is wrong and how urgent it is, then files a ticket in one of nine categories with one of four priorities and assigns a technician. The manager sees the ticket with the call's transcript and recording.
What happens when a tenant calls with an emergency?
The ticket is filed as Emergency, the top of the four priority levels. On-call technicians for that property go to the front, and the one picked gets an emergency alert. If nobody can be matched, the manager is told to assign it by hand.
Does it connect to our property management software?
Not yet. Connections to property management systems are on the roadmap, and so are text and email updates to tenants. Today calls, tickets and technicians live in Home Relay's own portals for the manager, the technician and the admin.
Can you build AI for other parts of property management?
Yes. Home Relay is our own product, and we also build custom AI agents and automations for clients, inside the tools they already use. Tell us the job on a free 30 minute call and we will tell you whether it is worth building.
How do we start, and what does it cost?
Book a call with us. There is no online sign-up for Home Relay: we create your account, add your properties and give each one its own phone line. The price depends on what you need, and we agree it after that first call.
Bring us your maintenance line.
Book a free 30 minute call with the founders. We will play you a call, show you the ticket it files, and talk through what else is worth building.
Varun and Dheerthe foundersBook a call